Refund policy

At SAWWLT, we are committed to delivering quality products and ensuring a smooth shopping experience. Please read our return and refund policy carefully before placing your order.

1. Returns

We accept returns only in the following situations:

  • The product arrived damaged or defective.
  • The wrong product was delivered.
  • The product received is significantly different from the product ordered.

Return requests must be submitted within 3 days of delivery.

To request a return, customers must contact SAWWLT and provide:

  • Order number
  • Clear photographs/videos of the product and packaging
  • A brief description of the issue

Products must be returned in their original condition and packaging, unless the product was damaged during delivery.

2. Non-Returnable Items

We do not accept returns for:

  • Products that have been used, altered, or damaged after delivery.
  • Products returned without their original packaging.
  • Products damaged due to improper handling or use.
  • Change-of-mind purchases.
  • Orders where the customer selected the wrong product, size, or variant.
  • Products purchased on clearance or marked as final sale.

3. Damaged Products

If your order arrives damaged, please notify us within 3 days of delivery with clear photos/videos of the package and product.

After verification, SAWWLT may offer:

  • A replacement product, or
  • A refund, where a replacement is not available.

4. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the original payment method, where applicable.

Depending on the payment provider or bank, the refund may take additional business days to appear in your account.

5. Shipping Charges

Original shipping charges are generally non-refundable.

If the return is due to an error on our part, such as sending the wrong product or a product that arrived damaged, SAWWLT will cover the applicable return shipping cost.

For customer-requested returns that are accepted as an exception, return shipping costs may be deducted from the refund.

6. Exchange

Exchanges are subject to product availability.

If an exchange is approved, the replacement will be dispatched after the returned product has been received and inspected.

7. Order Cancellation

Orders can be cancelled only if they have not yet been dispatched.

Once an order has been shipped, it can no longer be cancelled and must follow the applicable return procedure.

8. Refund Eligibility

SAWWLT reserves the right to inspect every returned product before approving a refund or replacement.

A refund may be refused if the product does not meet the conditions outlined in this policy.

9. How to Contact Us

For return, exchange, or refund requests, please contact SAWWLT through our official customer support channels and mention your order number.

We recommend keeping your order confirmation and delivery information until your order has been fully resolved.

SAWWLT reserves the right to update this Return & Refund Policy at any time.